For over 20 years Touchpaper® has been working with a variety of NHS organizations to optimize their service desk and support functions.

Our knowledge and experience has enabled Touchpaper to deliver a solution that allows our customers to:

• achieve accreditation by NHS Connecting for Health (NHS CFH);

• complete integrated ticketing with Local Service Providers (LSPs) and the National Service Desk;

• leverage the power of existing technology through standard integration with Novell’s ZENWorks and other desktop and inventory management tools;

• align their processes with the ITIL® best practice guidelines;

• use self-service technology to extend the availability of support without increasing the cost of support provision.

Customers such as West London Mental Health NHS Trust (WLMHT), Kent and Medway Health Informatics Service (KMHIS), Leicestershire Health Informatics Service (LHIS) and Winchester & Eastleigh Healthcare NHS Trust (WEHCT), are among those currently benefiting from our solutions with some fantastic results.  Please see below for further details of these success stories.

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West London Mental Health NHS Trust (WLMHT) has rolled out the Touchpaper IT Business Management (ITBM) suite to over 2,500 members of staff across 30 sites.

The solution has been implemented to optimise WLMHT's service desk and support functions - helping its staff to better resolve user incidents and queries, working in accordance with the IT Infrastructure Library (ITIL) best practice principles; a requirement determined both locally and in order for the Trust to meet the standards set for accreditation by NHS Connecting for Health (NHS CFH).  Read the full article here.

Kent and Medway Health Informatics Service (KMHIS) will soon deliver faster, cost-effective IT support to more than 300 locations and 30,000 staff through Touchpaper's new service desk integration (SDI) solution.  Read full article here.

Kent and Medway Health Informatics Service has been awarded National Accreditation from NHS Connecting for Health for IT service desk implementation, based on Touchpaper.

Leicestershire Health Informatics Service (LHIS) has selected Touchpaper for integrated e-health service management approach

Read the Leicester Health Informatics Service (LHIS) Case Study to find out how LHIS will support the Connecting for Health programme using Touchpaper technology.

North and Mid Hampshire Health Informatics Service is awarded National Accreditation from NHS Connecting for Health as the shared service goes live with Touchpaper IT Business Management solution.  Read the full article here.

Winchester and Eastleigh Healthcare NHS Trust (WEHCT) and North and Mid Hampshire Health Informatics Service (NHHIS) have implemented Touchpaper's IT Business Management (ITBM) solution to support the go live of the Government's National Care Record Service (NCRS) in Winchester.

Read the Winchester and Eastleigh Healthcare NHS Trust case study to find out more about how they plan to manage a significant increase in calls and NCRS tickets through seamless assignment between their Touchpaper ServiceDesk and the Local Service Provider (LSP).

Read an article about the project at WEHCT on the E-Health Insider website.

West London Mental Health NHS Trust has rolled out the Touchpaper IT Business Management (ITBM) suite to over 2,500 members of staff across 30 sites.  The solution has been implemented to optimise WLMHT's service desk and support functions - helping its staff to better resolve user incidents and queries, working in accordance with the IT Infrastructure Library (ITIL) best practice principles; a requirement determined both locally and in order for the Trust to meet the standards set for accreditation by NHS Connecting for Health (NHS CFH).

Read the full article.