Touchpaper ActiveAssistance is a network management application that proactively identifies and resolves problems that occur in a typical IT environment. ActiveAssistance also provides service desk analysts with the information and tools they need to manually diagnose and resolve problems as they arise and to carry out routine maintenance tasks. Active Assistance Chat and Forum enhances communication and knowledge sharing between analysts and users.
Download an ActiveAssistance Datasheet.
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LANDesk systems and security management solutions give users proactive control over their IT assets and processes. Through the LANDesk solutions, desktops, servers and mobile devices can be managed from a single console. For example, security patches and virus updates can be deployed, software can be distributed and licences managed. Remote users can be supported securely using only the Internet, and organizations can quickly and efficiently respond to audits, migrate user profiles, deploy operating systems and manage hardware and software assets.
According to a 2004 survey conducted by IDC, on average, an organization can recoup its investment cost for LANDesk Management Suite in just 90.5 days and enjoy an average return on investment of 846% over three years. (Quantifying the ROI Benefits of Integrated Systems Management, October 2004).
Access to the LANDesk security and management solutions is integrated into the Touchpaper IT Business Management Suite, allowing LANDesk users to benefit from LANDesk functionality within an ITIL verified Service Management environment.
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Desktop Management Integration
Providing service desk analysts with access to the functionality of desktop management tools such as Novell ZENWorks, LANDesk Management Suite and Microsoft System Center Configuration Manager as an integrated part of their IT Service Management (ITSM) activities, enables them to deliver faster and more efficient resolution to incidents, problems and changes via their standard Touchpaper user interface.
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Network & Systems Management Integration
Touchpaper’s Network and Systems Management Integration Module delivers integration between the Touchpaper ITBM suite and leading network and systems management toolsets for example IBM Tivoli Software, Microsoft System Center Operations Manager, CA Unicenter® Network and Systems Management (NSM) and Castle Rock Computing SNMPc.
Download a Touchpaper Integration datasheet
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