Focusing on service provision, managing key business services effectively, delivering timely projects as well as growing productivity in an increasingly complex technology environment all add to the challenges faced by IT today. 

Network and systems management systems that provide automated monitoring of IT environments plus notification of, and solutions to, issues and potential issues, can help IT departments to improve the efficiency of routine tasks.  Essential services required to maintain complex environments include:

• configuring and managing computer networks
• distributing software patches
• maximising system security
• automatically resolving availability issues (such as allocating more disk space, reacting to software or hardware failures and switching CPU resources)
• availability of remote access to users' systems to resolve issues
• detailed reporting.

Touchpaper's Systems and Network solutions include the software and associate