View the Touchpaper IT Service Management Consolidated Datasheet
Today, many organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival.
Indeed, as organizations depend more and more on technology to manage operations, automate processes, promote and deliver products to market, support internal and external communications and store corporate knowledge, the benefits of adopting formal practices for managing IT services have grown in importance. IT Service Management (ITSM) is primarily known as the process and service-focused approach of what is sometimes also known as IT management. The objective of IT Service Management (ITSM) is to help ensure the quality of IT service provision. The principles of IT Service Management (ITSM) cover the full management, maintenance and operation of an organization's IT infrastructure.
ITIL is the best known approach to IT Service Management. ITIL is a set of best practice IT guidelines which can help an organization to achieve real IT operational efficiencies. First developed in the UK by the Office of Government Commerce (OGC) in the late 1980s, ITIL processes provide a framework for identifying, managing and enhancing all aspects of an IT infrastructure.
Within the areas of Service Delivery and Service Support, ITIL focuses on key practices including Service Level Management, Capacity Management, Change Management and Incident Management, in order to ensure that all aspects of the IT infrastructure are fully optimised to help the enterprise meet its strategic business objectives.
Yet in spite of being nearly 20 years old, the concept of ITIL is only really coming into its own today. Developments in technology are enabling IT organizations to design tools that are aligned with ITIL - like Touchpaper's suite of IT Service Management solutions, for example - which are truly delivering on the promise of controlled, optimised business systems.
Read more about Touchpaper's IT Service Management suite.
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