Office Productivity Tool Integration
Data Source Integration
Enterprise Integration
Touchpaper OpenTouch



Office Productivity Tool Integration

Allowing service desk analysts, agents and end users to access both standard database information and office applications directly from their service desk environment is something that the majority of organizations want to do.  These capabilities are therefore included as core functionality within Touchpaper’s ITBM ServiceDesk and Customer ServiceDesk applications. 

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Data Source Integration

As with any application built around the concept of call and case handling, user and customer records, history and service levels, the management of Configuration Items and formalized processes, Touchpaper’s ServiceDesk and Customer ServiceDesk are supported by a database. Both ServiceDesk and Customer ServiceDesk are delivered with data source connectors for all the main industry databases and spreadsheet applications including Oracle® Database Server, Microsoft SQL Server, Microsoft Access and Microsoft Excel.

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Enterprise Integration

Touchpaper appreciates that many organizations have invested significant time, budget and resources in the implementation of large-scale applications to support strategic business operations such as enterprise service management and ERP (e.g. manufacturing, HR, payroll, accounting and CRM).  

Our Enterprise Integration Module therefore facilitates seamless integration between Touchpaper’s core ServiceDesk solution and enterprise service management applications such as BMC Remedy Service Management and HP’s Service Management Center, allowing analysts to share and update contact and call details and information about priorities and escalations and to link related incidents, problems and changes.

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Touchpaper OpenTouch

The standard Touchpaper Integration Modules described above enable organizations to integrate their Touchpaper ITBM Suite with most leading applications in the areas covered.  However, every organization is different and will have its own list of preferred third party or in-house developed applications leading to very specific and individual integration requirements.   For this reason, Touchpaper has made available OpenTouch.  
 
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