Press Releases
14 July 2008 - Avocent Taps Leading IT Industry Executive Michael Borman as CEO
Avocent Corporation (NASDAQ: AVCT) today announced that its Board of Directors has named Michael J. Borman, 53, to serve as the Company's Chief Executive Officer. He will start effective July 15, 2008, and was also elected as a member of the Company's Board of Directors.
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01 July 2008 - Avocent acquires Touchpaper and Ergo 2000, in a strategic move to bolster its desktop to data center solutions
Avocent Corporation (NASDAQ: AVCT) today announced that it has completed the acquisition of Touchpaper Group Limited, a privately held provider of IT business management solutions based in Woking, U.K., for approximately £23 million (approximately $45 million).
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30 June 2008 - Touchpaper encourages companies to view 'EuroSOX' as an opportunity rather than a headache
Touchpaper, an international provider of IT Business Management (ITBM) solutions, has announced the availability of a new white paper examining the potential impact on European companies of the two new EU directives - the Statutory Audit Directive and the Company Reporting Directive - commonly referred to as 'EuroSOX'.
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17 June 2008 - Touchpaper highlights growing success and industry recognition in the UK public sector
Touchpaper has today highlighted its growing success in the public sector, backed up by industry-wide recognition. To date, 20 new customers in local government, health and education have joined the Touchpaper user community in 2008 with a further 30 existing customers choosing to upgrade to the latest Touchpaper IT Service Management (ITSM) solution, the IT Business Management suite. Public sector organisations now represent over 30% of Touchpaper's UK customer base, clearly demonstrating the value and experience of both Touchpaper's solutions and public sector industry specialists.
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10 June 2008 - Stobart Group selects Touchpaper IT Business Management solution to create professional, centralised IT service desk
Stobart Group, the UK's largest independent logistics company, has selected Touchpaper's IT Business Management (ITBM) solution to create a professional, centralised IT service desk deployed and managed from the company's headquarters in Carlisle.
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03 June 2008 - University of Salford selects Touchpaper to provide consistent approach to international IT
Touchpaper, an international provider of IT Business Management (ITBM) solutions, has announced that the University of Salford has rolled out its ITBM suite to support 21,000 staff and student IT users.
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13 May 2008 - Touchpaper end-user research finds that IT department is seen as tactical fixer, not strategic innovator
Touchpaper, an international provider of IT business management (ITBM) solutions, has announced the results of a survey of 226 UK end users on their perceptions of the services provided by the IT department at their respective organisations.Among some of the most interesting findings, 85% of end users believe that the IT department's main function is to maintain exisiting systems and provide IT support when something goes wrong and 63% of respondents would like to have a more automated IT support system to enable greater self-help.
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21 April 2008 - Derbyshire Health Informatics Service selects Touchpaper to further enhance service management framework based on ITIL best practice principles
Derbyshire Health Informatics Service has selected Touchpaper's IT Business Management (ITBM) solution to further enhance their service management framework based on IT Infrastructure Library (ITIL) best practice principles. Scheduled to go live this summer, the new software from Touchpaper will facilitate automated, more effective communication between the central service desk of DHIS and other IT stakeholders including DHIS staff, two Primary Care Trusts (PCTs), Derbyshire Mental Health Services and East Midlands Strategic Health Authority.
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16 April 2008 - Touchpaper releases latest version of the ITBM suite
Touchpaper has today announced the latest release of its IT Business Management (ITBM) suite, version 7.2.4, which delivers a total lifecycle approach to asset management from procuring, managing and disposing IT assets to supporting mandatory EU environmental regulations.
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16 April 2008 - AppleOne steps up to more proactive IT support for 300 offices with Touchpaper
Touchpaper has announced that AppleOne, the largest privately-held full-service employment agency in North America, has purchased Touchpaper's ServiceDesk, ProcessManager and EmailManager software, upwardly migrating from Touchpaper's classic HelpDesk product.
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02 April 2008 - Touchpaper showcases complete portfolio of ITBM solutions at Service Desk & IT Support Show
Touchpaper is exhibiting at this year's Service Desk & IT Support Show from 22nd to 23rd April on stand number 230, National Hall, Olympia. At the event, Touchpaper will showcase its complete portfolio of IT Business Management solutions including the latest developments which extend the functionality of the IT service desk environment to encompass and support non-IT business processes, such as HR, and create a total lifecycle approach to asset management. Touchpaper will also host a VIP breakfast briefing entitled "Good is Not Good Enough: Measuring IT Department Performance" during which the results of Touchpaper's latest independently commissioned survey will be revealed.
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31 March 2008 - Touchpaper presents IT Business Management (ITBM) solutions at Healthcare Computing 2008
Touchpaper is exhibiting at Healthcare Computing 2008 from 21st to 23rd April on stand number A34 at the Harrogate International Centre, Harrogate, North Yorkshire. At the event, Touchpaper will demonstrate how effective service management can be used to create an integrated e-health strategy in today's NHS organisations and how the company's IT Business Management (ITBM) solutions are creating 'joined up' IT services delivery across the NHS.
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10 March 2008 - The City of Corpus Christi selects Touchpaper IT Business Management (ITBM) solution
The City of Corpus Christi is deploying an ITIL-based best practice solution that is fully integrated with Novell and CiscoWorks, supporting IT help desk, network operations, servers and applications.
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25 February 2008 - Touchpaper showcases complete portfolio of IT Business Management solutions at HDI 2008 Annual Conference & Expo
Touchpaper is exhibiting at the HDI 2008 Annual Conference & Expo on booth number 405 from March 9-12, Gaylord Texan Resort, Dallas, Texas. At the event, Touchpaper will showcase its complete portfolio of IT Business Management solutions and host a series of seminars designed to highlight the challenges facing service desks today and explore how CIOs can engender trust, loyalty and satisfaction across their organization.
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18 February 2008 - Touchpaper research reveals that CIOs struggle to make the transition from 'Good' to 'Great' IT services
Touchpaper, an international provider of IT Business Management (ITBM) solutions, has announced the results of an independently commissioned survey of CIOs and senior IT directors at leading private and public sector organisations.
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13 February 2008 - Touchpaper announces impressive worldwide growth in 2007
Continued commitment to overseas markets and product innovation help Touchpaper sign 80 new customers, solidifying its global position in IT business management space.
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23 January 2008 - Touchpaper® releases latest version of the ITBM Suite
Touchpaper® has today announced the latest release of its IT Business Management (ITBM™) suite, version 7.2.3, which extends the functionality of the IT service desk to encompass and support non IT business processes, such as HR, and enables rapid development of customised modules and integration between Touchpaper’s core ServiceDesk solution and leading business applications such as those from SAP and Oracle as well as other enterprise service management systems. The new capabilities of the ITBM suite have been developed following feedback from existing customers and the industry at large and further underpin Touchpaper’s ITBM strategy which supports IT departments in their quest to align services more closely to the overall goals and Key Performance Indicators (KPIs) of an organisation.
Touchpaper Release V723
16 January 2008 - Scotland's biggest modern university deploys Touchpaper IT Business Management (ITBM) solution
Scotland's biggest modern university, University of the West of Scotland - established after the merger of the University of Paisley and Bell College on August 1st, 2007 - has deployed Touchpaper's IT Business Management (ITBM) solution. The institution has replaced the in-house developed service desk system of Bell College and the previous RMS service desk solution of the University of Paisley to create a centralised service desk based on Touchpaper. The new Touchpaper service desk will deliver enhanced, integrated and consistent support to 18,000 students and 2,000 staff across the University's four campuses at Ayr, Dumfries, Hamilton and Paisley.
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10 December 2007 - New research reveals consumer dissatisfaction with effectiveness of eGovernment services
Touchpaper, an international provider of IT Business Management (ITBM) solutions, has announced the results of an independently commissioned survey of consumers into their experiences of using eGovernment services.
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27 November 2007 - Davis Langdon rolls out Touchpaper for superior IT support and greater visibility into the real value of IT
Davis Langdon LLP, a leading international project and cost consultancy, has gone live with Touchpaper's IT Business Management (ITBM) suite, supporting over 2,000 users throughout the UK. The solution has been implemented to optimise Davis Langdon's IT service desk and to demonstrate the real value of IT by giving executive