Press Releases
21 April 2008 - Derbyshire Health Informatics Service selects Touchpaper to further enhance service management framework based on ITIL best practice principles
Derbyshire Health Informatics Service has selected Touchpaper's IT Business Management (ITBM) solution to further enhance their service management framework based on IT Infrastructure Library (ITIL) best practice principles. Scheduled to go live this summer, the new software from Touchpaper will facilitate automated, more effective communication between the central service desk of DHIS and other IT stakeholders including DHIS staff, two Primary Care Trusts (PCTs), Derbyshire Mental Health Services and East Midlands Strategic Health Authority.
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16 April 2008 - Touchpaper releases latest version of the ITBM suite
Touchpaper has today announced the latest release of its IT Business Management (ITBM) suite, version 7.2.4, which delivers a total lifecycle approach to asset management from procuring, managing and disposing IT assets to supporting mandatory EU environmental regulations.
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16 April 2008 - AppleOne steps up to more proactive IT support for 300 offices with Touchpaper
Touchpaper has announced that AppleOne, the largest privately-held full-service employment agency in North America, has purchased Touchpaper's ServiceDesk, ProcessManager and EmailManager software, upwardly migrating from Touchpaper's classic HelpDesk product.
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02 April 2008 - Touchpaper showcases complete portfolio of ITBM solutions at Service Desk & IT Support Show
Touchpaper is exhibiting at this year's Service Desk & IT Support Show from 22nd to 23rd April on stand number 230, National Hall, Olympia. At the event, Touchpaper will showcase its complete portfolio of IT Business Management solutions including the latest developments which extend the functionality of the IT service desk environment to encompass and support non-IT business processes, such as HR, and create a total lifecycle approach to asset management. Touchpaper will also host a VIP breakfast briefing entitled "Good is Not Good Enough: Measuring IT Department Performance" during which the results of Touchpaper's latest independently commissioned survey will be revealed.
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31 March 2008 - Touchpaper presents IT Business Management (ITBM) solutions at Healthcare Computing 2008
Touchpaper is exhibiting at Healthcare Computing 2008 from 21st to 23rd April on stand number A34 at the Harrogate International Centre, Harrogate, North Yorkshire. At the event, Touchpaper will demonstrate how effective service management can be used to create an integrated e-health strategy in today's NHS organisations and how the company's IT Business Management (ITBM) solutions are creating 'joined up' IT services delivery across the NHS.
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10 March 2008 - The City of Corpus Christi selects Touchpaper IT Business Management (ITBM) solution
The City of Corpus Christi is deploying an ITIL-based best practice solution that is fully integrated with Novell and CiscoWorks, supporting IT help desk, network operations, servers and applications.
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25 February 2008 - Touchpaper showcases complete portfolio of IT Business Management solutions at HDI 2008 Annual Conference & Expo
Touchpaper is exhibiting at the HDI 2008 Annual Conference & Expo on booth number 405 from March 9-12, Gaylord Texan Resort, Dallas, Texas. At the event, Touchpaper will showcase its complete portfolio of IT Business Management solutions and host a series of seminars designed to highlight the challenges facing service desks today and explore how CIOs can engender trust, loyalty and satisfaction across their organization.
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18 February 2008 - Touchpaper research reveals that CIOs struggle to make the transition from 'Good' to 'Great' IT services
Touchpaper, an international provider of IT Business Management (ITBM) solutions, has announced the results of an independently commissioned survey of CIOs and senior IT directors at leading private and public sector organisations.
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13 February 2008 - Touchpaper announces impressive worldwide growth in 2007
Continued commitment to overseas markets and product innovation help Touchpaper sign 80 new customers, solidifying its global position in IT business management space.
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23 January 2008 - Touchpaper® releases latest version of the ITBM Suite
Touchpaper® has today announced the latest release of its IT Business Management (ITBM™) suite, version 7.2.3, which extends the functionality of the IT service desk to encompass and support non IT business processes, such as HR, and enables rapid development of customised modules and integration between Touchpaper’s core ServiceDesk solution and leading business applications such as those from SAP and Oracle as well as other enterprise service management systems. The new capabilities of the ITBM suite have been developed following feedback from existing customers and the industry at large and further underpin Touchpaper’s ITBM strategy which supports IT departments in their quest to align services more closely to the overall goals and Key Performance Indicators (KPIs) of an organisation.
Touchpaper Release V723
16 January 2008 - Scotland's biggest modern university deploys Touchpaper IT Business Management (ITBM) solution
Scotland's biggest modern university, University of the West of Scotland - established after the merger of the University of Paisley and Bell College on August 1st, 2007 - has deployed Touchpaper's IT Business Management (ITBM) solution. The institution has replaced the in-house developed service desk system of Bell College and the previous RMS service desk solution of the University of Paisley to create a centralised service desk based on Touchpaper. The new Touchpaper service desk will deliver enhanced, integrated and consistent support to 18,000 students and 2,000 staff across the University's four campuses at Ayr, Dumfries, Hamilton and Paisley.
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10 December 2007 - New research reveals consumer dissatisfaction with effectiveness of eGovernment services
Touchpaper, an international provider of IT Business Management (ITBM) solutions, has announced the results of an independently commissioned survey of consumers into their experiences of using eGovernment services.
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27 November 2007 - Davis Langdon rolls out Touchpaper for superior IT support and greater visibility into the real value of IT
Davis Langdon LLP, a leading international project and cost consultancy, has gone live with Touchpaper's IT Business Management (ITBM) suite, supporting over 2,000 users throughout the UK. The solution has been implemented to optimise Davis Langdon's IT service desk and to demonstrate the real value of IT by giving executives visibility into how core IT processes impact on the business's bottom line.
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18 October 2007 - Touchpaper announces winners of Annual Global Customer Awards 2007
Touchpaper has announced the winners of the Touchpaper Annual Global Customer Awards 2007. Running for the 6th consecutive year, the awards comprise eight categories and recognise and reward the successful implementation and innovative use of Touchpaper's software solutions at private and public sector organisations around the world. The winners of this year's awards were announced last night at a gala dinner and prize-giving ceremony which took place at the Belfry Hotel near Birmingham in the UK during Touchpaper's two-day Annual Customer Conference.
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09 October 2007 - Touchpaper research reveals how low perception of IT leads to undervalued role in business
Touchpaper, an international provider of IT Business Management (ITBM) solutions, has announced the results of an independently commissioned survey of 100 CIOs and senior IT directors across leading organizations into the perception of IT within business.
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05 September 2007 - West London Mental Health optimises user experience with Touchpaper
Touchpaper, a leading global provider of IT Business Management solutions, has announced that West London Mental Health NHS Trust (WLMHT) has rolled out the Touchpaper IT Business Management (ITBM) suite to over 2,500 members of staff across 30 sites. The solution has been implemented to optimise WLMHT's service desk and support functions - helping its staff to better resolve user incidents and queries, working in accordance with the IT Infrastructure Library (ITIL) best practice principles; a requirement determined both locally and in order for the Trust to meet the standards set for accreditation by NHS Connecting for Health (NHS CFH).
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29 August 2007 - Touchpaper positioned in leading industry analyst firm's Magic Quadrant for the IT Services Desk, 2007
Touchpaper has today announced it is positioned in the Magic Quadrant for the IT Services Desk, 2007, published on 23rd August by leading global industry analysts Gartner."We feel being named by Gartner in the Quadrant underlines the recognition we have seen for our ITBM suite of solutions since they were introduced to the market last year. Since that time, our new solution has met with huge success with over 200 customers across the world either live or signed up to implement the ITBM solution. We actively continue to solidify our position in the global enterprise space by winning more multi-million dollar contracts than ever before." said Touchpaper CEO, Graham Ridgway.
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08 August 2007 - NH Hoteles selects Touchpaper IT Business Management (ITBM) solution for integrated, future-proofed approach to service management.
NH Hoteles, one of the top business hotel groups in Europe, has selected Touchpaper's IT Business Management (ITBM) solution to implement a fully integrated, future-proofed approach to service management. Initially supporting 50 analysts and 5,000 end-users worldwide, Touchpaper's ITIL-verified ServiceDesk solution will enable NH Hoteles to roll out its service desk capabilities from the company's global headquarters in Madrid to other regional IT centres covering Africa, Austria, Benelux, Germany, Hungary, Italy, Mexico, Romania, Switzerland, USA and the UK.
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01 August 2007 - Touchpaper adds new functionality to Customer Service Solutions Portfolio
Touchpaper has today announced the addition of new functionality to the company's Customer Service Solutions (CSS) portfolio, designed to address the challenges of more demanding cusotmers, higher levels of customer service, diminishing loyalty, fierce competition and increased regulation. The latest release of the Touchpaper ITBM suite, version 7.2, provides a robust yet flexible portfolio of process-driven service support tools, combining self-service and multi-channel capabilities, to deliver an outstanding level of customer support across both commercial and government organisations.
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25 July 2007 - Touchpaper appoints Daryl Paton as Finance Director
Touchpaper, a leading international provider of IT Business Management (ITBM) solutions, has announced the appointment of Daryl Paton as Finance Director, based out of the company's headquarters in Woking, Surrey, United Kingdom. Reporting to CEO, Graham Ridgway, Daryl will be responsible for leading Touchpaper's finance, IT and Human Resources functions on a worldwide basis. Using his extensive commercial experience, he will also play an important part in driving forward Touchpaper's future growth plans.
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10 July 2007 - Northamptonshire County Council delivers enhanced customer service and best practice e-Government through Touchpaper solutions
Northamptonshire County Council is delivering enhanced customer service and best practice e-Government through Touchpaper solutions. In November 2006, the council introduced an integrated Business Support Service Desk (BSSD) based on Touchpaper's service management software solution. Joining the existing IT service desk, Northamptonshire's BSSD now links together the systems, processes and knowledge of the council's Human Resources (HR) and Finance department too into one consolidated service desk manned by a team of 15 staff.
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27 June 2007 - Touchpaper launches latest release of ITBM suite
Touchpaper has today announced the latest release of the IT Business Management (ITBM) suite, version 7.2, which provides expanded IT business management functionality to deliver greater flexibility, a higher level of customisation, increased efficiencies and enhanced user and citizen satisfaction across commercial and government organisations globally. The latest version of the software follows the huge success of the new product since its introduction in 2006 with 200 customers across the world either live or signed up to implement the ITBM solution.
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27 June 2007 - Touchpaper introduces new out-of-the-box integration tools and establishes specialist in-house integration team
Touchpaper has today announced the latest release of the company's IT Business Management (ITBM) suite, version 7.2, which includes a series of new out-of-the-box (OOTB) and customisable integration tools together with the creation of a specialist in-house integration team. Using version 7.2, service desk analysts will hold an accurate and real-time view of any application and data source within a single, intuitive user interface, helping the IT department to maximise a diverse range of applications and deliver a much broader range of functionality from one place, within a service desk environment.
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05 June 2007 - Touchpaper IT Business Management (ITBM) solution goes live at Northern Ireland Civil Service ICT Shared Service Centre
Northern Ireland Civil Service ICT Shared Service Centre (NICS ICT SSC), known as IT Assist, has selected and successfully implemented Touchpaper's IT Business Management (ITBM) solution to deliver a best practice IT service delivery framework on behalf of the Northern Ireland Civil Service. Using Touchpaper's core ServiceDesk solution, NICS ICT SSC plans to create a central service desk across all eleven departments of the NICS in support of the organisation's shared services vision, ultimately enhancing levels of service availability and resilience and improving overall customer satisfaction.
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30 May 2007 - North and Mid Hampshire Health Informatics Service is awarded National Accreditation from NHS Connecting for Health as the shared service goes live with Touchpaper IT Business Management solution
North and Mid Hampshire Health Informatics Service (NHHIS) has successfully implemented Touchpaper's IT Business Management (ITBM) solution, adopting a partnership approach to service desk provision with Winchester and Eastleigh Healthcare NHS Trust (WEHCT) who are also using the Touchpaper software to support the Government's National Care Record Service (NCRS) in Winchester. The NHHIS supports the IS service management and delivery of Basingstoke and North Hampshire Foundation Trust, Hampshire Partnership NHS Trust (Mental Health which covers most of Hampshire), and Hampshire Primary Care Trust (the largest PCT in the country).