Gartner
Enterprise Management Associates (EMA)



Enterprise IT Service Desk Market Share Will Shift

Gartner has published a report entitled "Enterprise IT Service Desk Market Share Will Shift" in which Touchpaper is referenced as gaining a greater foothold in the enterprise space.

Download the Gartner Enterprise IT Service Desk Market Share Will Shift Report

IT Business Management: a strategy for customer service in the future

Touchpaper has worked closely with leading industry analyst company, Gartner, to produce a co-branded publication entitled IT Business Management: a strategy for customer service in the future. It contains a research note from Kris Brittain of Gartner as well as a white paper from Touchpaper and two customer case studies: Harvey Nichols and London Business School.

Download the Gartner IT Business Management: a strategy for customer service in the future publication.

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Enterprise Management Associates Service Desk Solutions Center – Q1, 2008

Enterprise Management Associates (EMA), the leading independent industry analyst and consultancy firm dedicated to the IT management market, has just published its latest Solutions Center on the Service Desk market.  In the report, EMA highlights the breadth of functionality of the Touchpaper IT Business Management (ITBM) suite as one of the company’s key strengths.  According to EMA, the “functionality stretches across ITIL disciplines for problem and incident, change and configuration management as well as into automation aspects of the service desk for self-service and knowledge management.

To read more, please download the complete report here.


“Touchpaper and Mid-market SLM”– Enterprise Management Associates (EMA)

Leading IT management research and analysis company, Enterprise Management Associates (EMA), views the introduction of Touchpaper’s IT Business Management (ITBM) suite as a “very positive indicator for the growth potential of the SLM and BSM (Business Service Management) market in the mid-market segment.”

In addition, EMA claims that one of the major advantages of the ITBM suite is that it brings Touchpaper’s complete IT service management offering “in a format palatable to the smaller organisation that needs desktop, server, and network management in conjunction with ITIL best practice – all in one componentised architecture at an affordable price.”

Download the EMA - Touchpaper and Mid-market SLM Report

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