IT Business Management

The Touchpaper® ITBM® suite provides a powerful, strategic tool that aligns IT and customer service with an organization's business and operational goals to deliver growth and enhanced customer, citizen and employee value.

IT Business Management Overview

IT Service Management

IT Service Management (ITSM) is primarily known as the process and service-focused approach of IT management. The objective of ITSM is to help ensure the quality of IT service provision.

View the Touchpaper IT Service Management Consolidated Datasheet

Customer Service Solutions

Touchpaper's Customer Service Solutions help organizations manage the customer service lifecycle by providing the technology and functionality needed to deliver seamless consistent and unique customer service.

View the Touchpaper Customer Service Solutions Consolidated Datasheet

Network and Systems Management

Touchpaper's Network and Systems Management solutions include the software and associated services that help IT departments deliver efficient and effective management of IT systems and networks.

Demos

Book a FREE online ITBM demo

Book a FREE Customer Service Solutions online demo

Case Studies

 

Customer Comments

"Following a procurement process, the Metropolitan Police Service Transport Services, responsible for maintaining and supporting over 6,500 police vehicles (including Leased and Hired Vehicles) in use across 32 London Boroughs and at Heathrow Airport, has selected Touchpaper's® IT Business Management (ITBM) solution to create a centralised and consolidated service for recording critical customer interaction."

Industry Standards and Certification

 
 



Latest News

AppleOne, North America’s largest privately-held full-service employment agency, has selected Touchpaper for IT support at 300 offices...

White Papers & Surveys

Good to Great IT - A survey and analysis of what makes an IT department great

Analyst Reports

Leading independent industry analyst and consultancy firm,  Enterprise Management Associates (EMA), has just published its latest Solutions Center on the Service Desk market in which Touchpaper is featured and praised for its breadth of functionality.  Read more...

Industry Sectors

Touchpaper has a loyal customer base of more than 3 million users worldwide in industries as diverse as public sector, not for profit, retail, financial services, manufacturing and services/IT. We can tailor our solutions to meet the specific needs of your industry sector.  Read more about industries.