Training Needs Analysis

At the start of any systems implementation, it is vital to identify how those impacted by the project are going to be trained to work within the new environment. This will ensure that the right people get the right training at the right time.

Conducting a Training Needs Analysis at the start of the project will enable you to determine your exact training needs. It will also allow you to ensure delivery of the optimum training programme, providing an effective transfer of knowledge to your business based on the needs of the project.

Custom Course Development

Touchpaper training consultants develop training courses that totally reflect your ways of working, processes, terminology and system set-up, including:

• Detailed course objectives
• Attendance pre-requisites
• Training course content
• Training lesson plans
• The required training database

Train the Trainer

The scope of your organization’s training programmed roll-out may include one of your project team delivering the appropriate Touchpaper training courses, or you may have your own internal training function. In each case, Touchpaper can help you to achieve the highest quality delivery skills through our train-the-trainer service.

Onsite Course Delivery

To assist you in minimising the per delegate training cost, standard Touchpaper training courses can be delivered at your chosen site. Courses can either be delivered using the Touchpaper training database or your specific database.

In addition standard training courses can be run on a dedicated company basis at Touchpaper’s training facilities. Again courses can either be delivered using the Touchpaper database or your own. Courses can be delivered to a maximum of 8 delegates.

Help Desk Institute Training and Certification – your route to professional excellence

Touchpaper are a Help Desk Institute Partner. As an authorised partner we are certified to deliver an approved professional development curriculum to assist help desk professionals in their preparation for their chosen Help Desk Institute exams.

The curriculum offered by Touchpaper is flexible in both its delivery and fee options.

What is Help Desk Institute Certification?

Help Desk Institute certification is the first open, standards-based, internationally recognised programme designed specifically by IT experts, consultants, industry leaders and practitioners, for help desk professionals. Help Desk Institute certification is fast becoming the de facto industry standard both in the UK and USA. It is the first of its kind to be launched in the industry and creates a set of practices and a recognised career path for the IT helps desk industry worldwide. Each certification is targeted at a specific job role within the industry and consists of a series of training courses and a final examination.

Help desk professionals that earn their certification through the HDI’s Certification programme, have met the requirements necessary for a help desk professional, have been acknowledged by the industry’s most respected organisation for their excellence, and can be assured that their certification will be recognised world-wide.

Who is the Help Desk Institute?

The Help Desk Institute (HDI) is a member-centric organisation, focusing on the needs of internal and external support organisations and the vendors who support them. HDI’s vision is to lead the customer support profession worldwide. HDI's mission is to:

• Set the standards for the industry
• Establish certification and training programs
• Provide access to industry resources
• Encourage member collaboration

HDI provides targeted information about the technologies; tools and trends of the help desk and customer support industry, as well as customised training and certification programs for both the individual and site support organisation. HDI is the leading support services association with more than 25,000 members around the world.

• Customer Support Specialist
• Help Desk Analyst
• Help Desk Senior Analyst
• Help Desk Manager

The HP Certified Professional Programme

The HP Certfied Professional Programme is benchmarked around the world to ensure validation of the technical and sale competencies
need to plan, deploy and support HP technology solutions. HP Certified Professionals have what it takes to deliver technological innovations that provide
an advantage today, along with the knowledge and expretise to create a sustainable competitivie advantage for the long term. 

Who are HP?

HP is a technology solutions provider to consumers, businesses and institutions global offerings
span IT infrastructure, global services and business.

If you wish to look at ITSM courses available please click here.
 
To make bookings please contact Amanda Price
in our Education department on 01483 744510.