Education Services – transferring knowledge to ensure efficient and effective staff.
Having the right system in place is the first step towards improving the service you provide to your customers. The next step is having the right individuals, well versed in the capabilities and features of the system. Without a complete understanding of the tools at their disposal, individuals cannot efficiently and effectively utilise the functionality of a system.
Highly trained staff are more efficient and more productive.
With this in mind, Touchpaper has created a wide-ranging, integrated curriculum of professional and informative training courses, encompassing key aspects of system implementation and use of Touchpaper products.
The hands-on courses are highly practical in design; concepts are introduced with demonstrations and then consolidated and reinforced by a series of practical sessions.
In addition to our scheduled training course programme, Touchpaper provides a range of additional Education Services, designed to help you maximise your training budget.
Touchpaper are also a certified LANDesk Training Partner and a certified Help Desk Institute Training Partner.
To search for course dates, please choose course search from the main menu or alternatively please email education@touchpaper.com
Training Course and Education Services Curriculums.
IT Business Management Scheduled Training Courses
- ITBM Solution Overview
- ITBM Core
- ITBM Process Designer
- ITBM Crystal Reporting
- ITBM ActiveKnowledge
- ITBM Configuration Manager
- ITBM Analyst
For further information on any of the following product training please contact education@touchpaper.com
ITSM Scheduled Training Courses
- HelpDesk Core Skills
- HelpDesk Reporter Introduction
- HelpDesk Advanced Reporter
- HelpDesk Introduction
- HelpDesk Supervisor
- HelpDesk Designer
Customer Service and Support Scheduled Training Courses
- SupportCenter Core Skills
- SupportCenter Reporter Introduction
- SupportCenter Advanced Reporter
- SupportCenter Introduction
- SupportCenter Supervisor
- SupportCenter Designer
Education Services
- Training Needs Analysis
- Onsite Course Delivery
- Train the Trainer
- Custom Course Development
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