Over the years, Touchpaper has established an extensive international network of value added resellers (VARs) who are responsible for selling and marketing Touchpaper's solutions in countries where we do not have a direct sales presence.

Europe

Belgium

Company Overview:

Founded in 1989, OPNS has enjoyed continuous growth and currently employs 36 people spread over the head office in Brussels and the branch office in Luxembourg.

OPNS is mainly involved in 4 core activities :

• Infrastructure Management (with ITSM products, desktop & server management products)
• Security & Identity Management (with identity management tools, directories monitoring & auditing tools)
• Storage Management (with SAN, backup and capacity management tools)
• Software Development (mainly for the radio broadcasting world)

OPNS Mission Statement:

• To provide to any size company the best possible solution according to the customer’s present and future needs. To achieve this goal we use the most advanced, proven technology.
• To become and stay your partner in your IT development. Through a relationship that is based on trust and fidelity, we intend to be a proactive player in your company's growth.
• To identify and have the right knowledge to deploy products generating a significant administration costs reduction in the area of incident, resources, security and identity management.

OPNS’ customer base is composed of medium to large companies and Ministries. We cover a great variety of sectors such as banking, insurance, retail, industry, services, health care and public sectors.

OPNS has developed strong or exclusive partnerships with recognized brands related to its core activities.

Business Accreditations:

OPNS is a Novell Gold Training Center and a Platinum Solution Provider. We also possess an ITIL certification.

Contact Details:

Marc Boitel
OPNS
Rue Theodore Verhaegenstraat
196-202 B-1060
Brussels
Tel: + 32 2 542 87 87
Fax: +32 2 538 34 42
Email: sales@opns.be
Web: http://www.opns.be

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Sweden



Company Overview:

Ceruss Systems AB is an IT Service Management solutions company.

Ceruss Systems AB is focusing on delivering packaged solutions to the customers that are based on an optimal usage of both products and processes (ITIL and inhouse).

We work with customers from all business sectors and have particular expertise in implementing customer propriety solutions.

Areas of Expertise:

• ITIL
• Service Management
• Business Process Management
• CMDB Management
• System Intergrations
• Outsourcing

Contact Details:

Susann Rönnlund
+46 734 09 10 64

Ceruss Systems AB
Regeringsgatan 88
SE-111 39 Stockholm
Sweden
Tel: +46 8 588 898 00
Fax: +46 8 626 94 46
Web: http://www.cersys.se

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Netherlands

Company Overview:

ITelligent is an ICT Solutions company providing the ICT manager of today added value. It is our mission to turn the IT department into a Profit Centre.

Business Accreditations:

• Project Management
• Service Management
• Business Process Management
• Knowledge Management
• Business Solutions (IBM Lotus and Microsoft.NET programming)
• Office Automation
• Infrastructure Management
• Security Management

Contact Details:

Jack Van Der Eerden
ITelligent b.v.
Vareseweg 45
3047 AT Rotterdam
Tel: +31 (0)10 41 41 556
Fax: +31 (0)10 41 41 635
Email: Jack.van.der.Eerden@ITelligent.nl
Web: http://www.ITelligent.nl

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Denmark

Company Overview:

IT Quality develops individual IT solutions supporting and simplifying work processes in enterprises and organizations.

IT Quality offers methods and systems for the optimizing of administrative procedures, and delivers solutions within most trade and industry fields.

In the beginning of 1998 a few experienced IT people with huge experience of the business started up IT Quality. The staff of the company have been increasing ever since the growth demand of IT Quality’s knowledge. The fast growth of employed people in the company has happened without any compromises of skills and innovative creativity – good spirit and competences are the keyword for all the employees in the company.

Business Accreditations:

OPNS is a Novell Gold Training Center and a Platinum Solution Provider. We also possess an ITIL certification.

Areas of Expertise:

IT Quality specializes in network and safety solutions.

Professional consulting and quality service is the keyword for the solutions we are providing our costumers with. Our knowledge is build know-how from previous experience and high level of education, so we can make sure that every solution we provide has the highest quality.

• Analyzing of network and future possibilities.
• Documentation of network and future possibilities
• Advising within buying, working, design and IT – investment.
• Supervising of vital IT- equipment. Possibility of 4 hours standby 24-7.
• Sale of hardware and Software from the market suppliers.

Contact Details:

Mads Madsen
IT Quality
Stamholmen 193 D, 2tv
2650 Hvidovre
Tel: +45 70 222 444
Fax: +45 70 222 445
Email: info@itq.dk
Web: http://www.itq.dk

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Finland

Company Overview:

Nordicmind Ltd works in close cooperation with leading system integrators and hardware vendors as a value added distributor for Northern Europe and CIS Countries. Customers represent all industry verticals covering telecommunication, finance, media, healthcare and governmental departments across 11 countries.

Business Accreditations:

Nordicmind and its employees possess numerous statuses and certifications. For example, in addition to our Touchpaper expertise and VAD role, Nordicmind is also SteelEye´s Competence and Support Center for Northern Europe and CIS Countries (read more), HP Linux Elite Partner, permanent member Advisory Board of annual Helsinki Business Continuity Conference and much more. Please do not hesitate to contact us for complete listing.

Areas of Expertise:

Nordicmind concentrates on carefully selected products and solutions. All of those must be cross certified and either meet or exceed the set requirements to operate in mission critical environments. Thus our customers and partners can trust when choosing any solution from Nordicmind´s portfolio.

By concentrating to selected ones, we are also able to provide you not only the products, but also demanding expert services from pre-sales support to testing, installation, deployment and post-sales support.

Each product represented by Nordicmind is positioned in our IT Continuity Schema which provides overview of all critical levels in systems infrastructure. Click image to enlarge.

Our target is to provide the best tools for each of those levels to ensure the IT continuity and information security in your organization.

Contact Details:

Marko Lehtimaki
Nordicmind Ltd
PO Box 256
FL-00101 Helsinki
Finland
2650 Hvidovre
Tel: +358-20-759-8118
Web: http://www.nordicmind.com

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Switzerland



Company Overview:

Spider Network AG - where return on Information Technology starts

Motivated employees, efficient processes, a good quality for a reasonable price and happy customers are the ingredients for the success of every enterprise

The mission of Spider Network AG is to help our customers to achieve these goals by using appropriate Information Technology in an effective and efficient manner. Thereby we focus on the following areas:

• Sales, Marketing and Customer Care (CRM)
• Management of IT Services (ITSM)

We help our customers to:

• Optimise their business processes
• Implement IT solutions to support these processes
• Measure and compare the achieved results

The result will be an improvement of efficiency, a reduction of cost and an improvement of customer satisfaction. At the same time our solutions provide the opportunity to achieve more with fewer resources.

Spider Network AG with its headquarters in Otelfingen near Zurich is specialized in implementing software solutions for IT Service Management (ITSM) based on the best practices of the IT Infrastructure Library (ITIL) as well as software solutions for Customer Relationship Management (CRM).

Areas Of Expertise:

We are a team of first class consultants with many years of experience in the IT industry. With our lean and efficient company structure, we are able to provide the services optimised for the needs of our customers. Our policy is to deliver the services with the highest level of competence and to finalize the projects in a fast, cost efficient and timely manner.

Our customers are mainly among the fortune 500 enterprises in Switzerland. Some of our projects included deployments with European wide or global scope.

Contact Details:

Thomas Glattli
Spider Network AG
Libernstrasse 24
CH-8112 Otelfingen
Switzerland
Tel: +41 44 884 66 99
Fax: +41 44 884 69 69
Email: info@spider.ch
Web: http://www.spider.ch/

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Asia Pacific

Malaysia

Company Overview:

ZeN Systems Sdn Bhd, a recognized Malaysian System Integrators for IT & C applications and solutions, has successfully carved a niche by anticipating customer's needs and reacting quickly to provide the necessary solutions at a professional level.

Established in 1999, ZeN saw the need to systematize and streamline the customer service of the industry. The Company initiated and implemented the ideal of providing a totally distinctive professional service, which has become the cornerstone of his venture.

Areas Of Expertise:

• IT Security Solution
• Network Infrastructure Solution
• Resource Management Solution
• Messaging and Collaboration Solution
• Enterprise Storage Solution
• Operating System Services Solution
• Identity Management Solution
• Training Services
• Support Services

Contact Details:

Yap Choon Keong
Zen
28-1-1, Block D, Jalan 2/101C,
Cheras Business Centre,
Batu 5, Cheras, 56100 Kuala Lumpur
Tel: +603-91323009
Email: yapck@zen.com.my
Web: http://www.zen.com.my

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Indonesia

Company Overview:

SDGI has been in the market since 2002. Since then we have completed numerous IT projects. We aim to create values for our clients and build long-term shareholder returns, through the delivery of innovative solutions for unique requirements of each client. We build a solid organization of high integrity human resources, supported with proven methodology, knowledge and the best supporting technologies to meet challenges given by the marketplace. In Year 2004 only, SDGI has implement more than 15,000 nodes of Desktop Management System across Indonesia.

Areas Of Expertise:

Our core competencies:

• Implementation of IT Asset Management
• Implementation of IT Service Management

Contact Details:

Fauzi Rachmanto
SDGi
Ariobimo Sentral 4th Floor
JI. H.R. Rasuna Said Kav X-2 No. 5
Jakarta 12950
Indonesia
Tel: +62 21 2525750, +62 812 9417793
Email: sahat@sdgisolutions.com
Web: http://www.sdgisolutions.com

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Australia

HelpDesk Solutions

Contact Details:

Jon Piggot
HelpDesk Solutions
Sudio 8, Level 5
35 Buckingham Street
Surry Hills
NSW 2010
Sydney
Australia
Tel: +61 2 9310 7977
Fax: +61 2 8399 1462
Email: intouch@helpdesksolutions.com.au

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New Zealand

HelpDesk Solutions

Contact Details:

David Medland-Slater
HelpDesk Solutions 
Level 5
369 Queen Street
Auckland
New Zealand 
Tel: 09 912 0397
Fax: 09 300 1910
Email: david.medland-slater@helpdesksolutions.com.au

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Russia



Company Overview:

Arbyte Group has been working in the Russian market since 1991. Arbyte is a producer and supplier of high quality computer technique for the corporate market, which includes: computers, corporate work stations, work stations for CAD/CAM/CAE, servers, high performance server solutions, mobile computers. Arbyte has a big production basis, wide dialer and reseller net in more than 30 regions of Russian Federation.
Arbyte is Microsoft Gold Certified Partner, Symantec Gold Partner, LANDesk Value Added Distributor and Training Center, Netaphor Value Added Distributor, Touchpaper Value-Added Reseller. Arbyte works with the biggest Russian companies: MDM-Bank, Promsviazbank, Petrocommerzbank, Salut, NorilskGazProm, Lukoil and others.

Areas of Expertise:

• Desktop Management
• Asset Management
• Servers Management
• Service Management
• Business Process Management
• CMDB Management
• System Intergration
• Outsourcing of IT

Contact Details:

Natalia Kalimanova
ARBYTE
117587 Moscow
Varshavskoe sh., 125B
Russia
Tel: +7 495 7258008
Fax: +7 495 7812065
Web: http://www.arbyte.ru

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USA

Oregon - USA

Company Overview:

Aegis provides tools, from Customer Service and CRM software to Help Desk and Asset Management services, that enable an affordable technology migration path which allows your organization to provide world class service while better managing your costs and resources.

Our consulting services include training, and IT strategy building and implementation, as well as software development for custom data integration, and product enhancement.

Aegis Technical Services was founded in 1992 with the mission to provide a full range of exceptional products and services to IT Departments. A user and reseller of ITSM Software since 1997, Aegis has successfully installed and supported over ITSMsolutions in a variety of markets across North America.

Areas Of Expertise:

• LANDesk
• Centennial

Contact Details:

Don Hornschuch
Aegis Technical Services
4815 SW Macadam Ave.
Portland, Oregon 97239-3910
Tel Toll Free: (866) 333-7154
Tel Local: (503) 641-0486
Fax: (503) 641-4580

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Bermuda

Company Overview:

Gateway Systems Limited was established in March 1990. The Company has grown in the last fifteen years to a staff of over thirty-five (35) who are committed to servicing the information technology (IT) needs of the Bermuda business community. Our aim is to provide the best value added solutions, integration, support, service and consultation to our clients who are looking for an IT professional. In short we wish to deliver – Results!

We partner actively and formally with many of our clients. Many are not large enough, or have chosen not to have their own information technology departments. Many need assistance to augment their existing staff. Gateway becomes the technical resource and we therefore work hand in hand with the client in a Facilities Management role. We perform feasibility and requirement studies, liaise with vendors to source solutions, as well as provide full technical, education and implementation support. We can and do assist clients in developing their information systems strategy planning, and when necessary, we call on our substantial network of business partner organisations in North America and the United Kingdom to assist us when we need expertise that we don’t currently have or to augment our in-house staff as required.

Areas Of Expertise:

Our market concentration ranges from Local and Wide Area Networks (Bermuda’s geographical location and tax advantaged status makes it a centre for International Business making communications a key element in any corporate IT strategy) to solution development and implementation. Additionally, we have significant expertise in IBM AS/400 systems, software and integration of this environment with network technology. As a service to our clients we also market IBM/Microsoft compatible workstations and peripherals. Our alliances with Gateway, Hewlett Packard, DELL and EMC2 positions us well within the Application Server environment with Microsoft and Novell Servers, Storage Area Network (SAN), Network Attached Storage (NAS) and RAID Disk Array technology and with very high availability Enterprise Servers for our client base.

Contact Details:

John Kyle
Gateway Systems
10 Queen Street
Hamilton HM 11
Bermuda
Tel: 441-292-0341
Fax: 441-292-0455
Video: 292-1476
Email: info@gateway.bm.
Web: http://www.gateway.bm

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Company overview

ItSM Solutions LLC is a wholly owned U.S. corporation with headquarters in Lexington, North Carolina. Accredited by ISEB and EXIN, and under license from the OGC, itSM Solutions develops and delivers the itSM Solutions® Suite of ITSM Workshops, ITIL® certifications and Technology Assessment Services designed to equip IT organizations with the skills to launch and sustain an ITSM Continuous Service Improvement (CSI) program.

ITSM Solutions training programs embody the practical experience and guidance students need to successfully assess, design, implement, operate and optimize an ITSM program. ITSM Solutions’ training programs enable IT organizations to transform themselves from providers of technology to providers of business services.

Some of ITSM Solutions’ customers include Cisco Systems, Computer Associates, Progressive Insurance, KPMG, MCI, Koch Industries and the U.S. Army.

Areas of expertise:

ITSM Skills Training & Mentoring & ITIL Certification

For partner news please click here

Contact details:

Rick Lemieux
VP, Sales & Business Development
ITSM Solutions LLC
Phone: 617-532-0710
Fax: 617-532-0940
Mobile: 401-480-5872
www.itsmsolutions.com

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Company Overview

Third Sky is an IT Service Management consulting, implementation, and education company with offices in Boston, Dallas, and San Francisco.

We are dedicated to helping companies improve the efficiency, security, and management of their IT organizations by utilizing marketing leading technologies and best-practice, standards-based consulting. We deliver these benefits by using the global standard for IT Service Management, the Information Technology Infrastructure Library (ITIL).

Both new and existing clients choose to work with us because of the following characteristics:

Business-Focus
We work to understand your business needs and deliver a solution that is right for you. Third Sky strives to deliver the highest levels of return while minimizing any disruption to your business.

Trust and Reliability
Third Sky is committed to delivering what we promise, when we promised it.

Superior Product Knowledge
We combine a solid business-oriented perspective with extensive expertise. Our team of experts has successfully implemented market-leading solutions for companies in a variety of industries. As a result, we can translate this in-depth product knowledge into successful implementations of the right solutions for your organization.

Track Record of Success
Our accomplishments speak for themselves. Feel free to check out our list of satisfied customers.

Contact Details:

Joshua Sky Barrow
Thirdsky, Inc.
607 Market Street, Third Floor
San Francisco, CA 94105
USA

Office: 1-877-208-7050
Fax: (617) 663-6112
Email: info@thirdsky.com

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Canada


Company Overview:

IT Service Management (ITSM) Canada has forged strong partnerships with undisputed leaders in the IT Service Management industry to deliver best-of-breed solutions to our valued clients.

Through our cultivation of partnerships we have built an impressive cadre of experienced ITSM consultants who hold certifications from EXIN at the Foundation, Practitioner, and Service Manager levels. Additionally many hold Project Management Professional certifications as well as a host of other industry certifications. But just as important as their certifications is the value that their experience can bring to IT Service Management success.

As the Canadian partner of ITSM Solutions LLC, ITSM Canada is able to offer an impressive ITSM line-up of awareness seminars, skills transfer workshops, certification training, and IT Service Management maturity training and assessments to equip our customers with the Do IT Yourself (DITY™) knowledge, skills, documentation and analysis tools to assess, plan, design, implement and sustain a continuous service improvement program.

As a Touchpaper VAR, ITSM Canada can deliver efficient, effective and secure IT and customer services that drive operational value through a combination of efficient operating procedures and leading edge technology.

So whether you are at the beginning of your IT Service Management journey or well underway, ITSM Canada has the products, services, and resources to help you to be successful in all aspects of IT Service Management. From simple awareness training to assessments of existing implementations to full scale IT Business Management solutions, with ITSM Canada as your valued partner, Success is Closer than you Think.

Areas of Expertise:

As a full-service IT Service Management solutions company ITSM Canada is well positioned to provide the following solutions to their clients:

• Touchpaper’s ITBM Suite
• Project Management Services and Consulting
• IT Service Management Maturity Assessments and Roadmaps
• IT Service Management Consulting (all process areas)
• IT Service Management Skills Transfer
• IT Service Management Training for Certification (all levels)
• Business and IT Service Continuity Planning
• Business Process Management
• IT Strategic Planning and Roadmaps
• Outsourcing of IT

Contact Details:

ITSM Canada
609-900 Greenbank Road
Ottawa, ON, K2J 4P6
Canada

Tel: +1 613.292.1980
Fax: +1 613.823.9296
Email: info@itsmcanada.ca
Web: www.ITSMCanada.ca

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