Delivering ITBM solutions that address the needs of organizations across all industries from both the private and public sector with hundreds to thousands of employees across the world, requires a wide range of technologies. We have partnerships with technology suppliers who lead in their field, be it operating systems, application platforms and development technologies, desktop, network and systems management software or point service management and productivity solutions.
Touchpaper works with a range of technology partners who are all best in class including Microsoft, Novell and Oracle, LANDesk, Business Objects and Verity.
Please find below short introductions to our major technology partners.
Microsoft
LANDesk
Novell
Oracle
Business Objects
Autonomy
RightAnswers
Courion
Capscan
Knowledge Powered Solutions
Itheon
Castle Rock Computing
iCore
Touchpaper is a Microsoft Gold Certified ISV and Development Partner. Our solutions support Microsoft SQL Server and our leading ITBM suite is now developed using the Microsoft .NET architecture. Touchpaper enjoys a close relationship with Microsoft which ensures our customers can be certain Touchpaper solutions can be effortlessly implemented in a Microsoft environment.
Download the Touchpaper Vista Information Sheet
www.microsoft.com
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Touchpaper and LANDesk Software have been working together since 1998, and Touchpaper is now one of only three LANDesk Global Solution Providers. Under this programme we supply customers the full range of LANDesk solutions, plus provide integration between LANDesk with Touchpaper's own leading product suite providing such benefits as increased helpdesk productivity, complete analyst audit trail and great configuration and change management support.
www.landesk.com
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Touchpaper has been working closely with Novell for over six years, delivering powerful integration between Touchpaper and Novell products such as ZENworks® Suite, eDirectory™, and GroupWise®.
If you operate in a Novell environment then you will be interested to know that the Touchpaper Integration to Novell eDirectory enables helpdesk staff to auto-insert user and asset information directly into service desk tickets without the need for "cut and paste" or typing data. Administrators can browse eDirectory, remote control and inventory PCs, and look up user information, all without leaving the service desk console, so saving time and improving productivity.
To find out more please download The Integrated ITIL Service Desk for Novell Users – a paper detailing some of the significant advantages that Novell customers can realise through the provision of IT Service Management, especially the Service Desk.
www.novell.com
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Touchpaper is an Oracle Partner with deep product integration into Oracle technologies which deliver value to those of our customers working in an Oracle environment. Through access to Oracle's technologies, education, technical services, marketing and sales support, Touchpaper is able to deliver solutions that can be implemented easily into an Oracle environment. As an Oracle partner, Touchpaper is able to offer customers leading-edge solutions supported by Oracle's position as the world's largest enterprise software company.
Touchpaper and Oracle share a vision for an intelligent, proactive, business-focused support and service organisation. We have joined forces to build a next-generation technology platform to enable your service management function to evolve from IT and Customer Service Management to IT Business Management.
Read more about the Touchpaper and Oracle intelligent approach to IT Business Management
http://www.oracle.com/
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Through our OEM relationship with Business Objects, Touchpaper have for many years provided standard reports, Crystal report Designer, Crystal Enterprise and a number of embedded business information components. This combination of technologies provides our customers with a comprehensive operation and information framework.
www.businessobjects.com
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Touchpaper has been a Verity OEM partner since 1996, embedding the power of their search and index technology within our product set. Verity was acquired by Autonomy Corporation in November 2005 and the Verity products now form part of the Autonomy IDOL core platform for processing unstructured information.
Through our relationship with Autonomy, Touchpaper users can take advantage of the IDOL K2's excellent track record in advanced word-based and tunable approaches to search and indexing and gain greater visibility to and value from their service-based people, processes and information.
http://www.autonomy.com/content/home/
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RightAnswers is a recognized leader in the pre-defined technical support knowledge content market. Our partnership takes on two levels of ownership for customers, a segment of the Knowledge-Pak
product is currently used within Touchpaper's product suite.
In addition organizations can also purchase the full Knowledge-Pak product to sit alongside Touchpaper products for added functionality.
http://www.rightanswers.com/
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Courion is an Identity Management solution provider. Within its portfolio, Courion offer a Password Reset Solution providing two levels of usability; the ability for end-users to either securely reset their own passwords or to contact their help desk. Through our OEM relationship Touchpaper has developed a product called PassMe which can be purchased as a fully functional stand alone solution that is integrated into Touchpaper HelpDesk.
http://www.courion.com/
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Capscan are a leading supplier of UK domestic and international address software with over 30 years of experience in providing effective addressing solutions to companies across the globe. Addressing software can be used online to facilitate real time data capture and in batch mode to clean existing address data.
Touchpaper can offer organizations the software and efficient and competitive services for implementation and support.
http://www.capscan.co.uk/
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KPS are suppliers of Knowledge Management solutions, which are today supporting the increasing demands made on service desk requests.
Touchpaper has worked with KPS to develop integration between our product sets, to provide the customer with powerful Knowledge Base technology that can be accessed via Touchpaper HelpDesk.
http://www.kpsol.com/
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Itheon's automated systems management solutions are designed to ensure the availability of applications, databases, servers and networks, by detecting systems problems and proactively notifying the IT department. Through our OEM relationship Touchpaper has developed a product called AutoServe which forms part of Touchpaper's product suite.
http://www.itheon.com/
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Castle Rock Computing delivering market leading secure Network Management software products which allow a customer to visualize, monitor and pro-actively manage their entire network infrastructure. Touchpaper’s OEM relationship with Castlerock provides the tight integration between NMS and the full Touchpaper suite – allowing proactive management of network devices, and automatic reaction to network events.
http://www.castlerock.com/
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iCore, the largest independent UK Service Management consultancy, provides high quality services to enable organisation to effectively manage their service operations. iCore provides a range of services including maturity assessment, through process design and development, service improvement, service operations and interim management. All iCore consultants have extensive practical experience based on best practice disciplines such as ITIL, COBIT, ISO20000 and PRINCE2.
http://www.icore-ltd.com/
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